We may temporarily run out of stock on an item due to high demand. If that happens, Fenix Sol will send you an email within 24 business hours. If this is a time-sensitive order, please contact us immediately and our team will work on a solution.
Cancelling / Changing Orders
You can cancel or modify any stock or non-custom order, any time, prior to shipment of product at no additional cost to you.
If you cancel or return an order once an item has been shipped, you will be subject to a 20% restocking fee.
Fenix Sol is partnered with one of the premier stainless steel fabricators in the country. We have the ability to fabricate most custom items required for the foodservice industry.
All custom products require 50% down and a signed copy of the product drawing before we will process the order. The remaining 50% balance will be due when your project is complete and must be paid prior to the item(s) being shipped, unless other terms have been negotiated.
If you cancel a custom product, your 50% deposit is nonrefundable.
Typical lead time for all fabricated items is 3-4 weeks upon receipt of down payment and signed drawings.
Returns on custom orders are not accepted.
In order to ensure your safety, all orders go through security checks prior to processing. Please understand that there may be a slight delay between when your order is placed and when we process it. If necessary, we will request additional information to ensure the validity of the order.
Commercial Products are designed and finished for use in a commercial environment. Sometimes surface imperfections such as scratches, scuffs, and indents may be found. This is normal and to be expected on products of this nature.