Custom Items

Due to the nature of custom items (and your requirement to sign off on the drawings before work is started), we do not accept returns on custom items unless they have been damaged in transit.

If your item has been damaged in transit, customers are responsible for the cost of returning the item to Fenix Sol. Once we receive the item, we will work with our partner to correct the damage and replace your item.

Regularly Stocked Items

You may return a regularly stocked item to Fenix Sol if it is unused, in the original packaging and in like new condition. In order for returns to be accepted, your item must be returned within 30 days from receipt of your order. Please contact us prior to returning an item so an authorization can be created.

Upon receipt and inspection of the item, your credit or debit card will be credited for the amount paid for the products minus a 20% restocking fee.

The return shipping fee is the responsibility of the customer submitting the request.

Restocking fees ensure that Fenix Sol keeps our prices as low as possible. There are additional costs associated with processing a return. Rather than passing those costs to all our customers through higher priced items, we only charge a restocking fee on those items that have been returned.


on Will Call orders or 3rd party freight


We offer custom options built to your specifications.