FREE SHIPPING IS ONLY AVAILABLE IN THE CONTINENTAL UNITED STATES.
For international orders, please contact us for a shipping quote prior to the purchase of your items. International orders include Alaska, Canada, Hawaii, US Virgin Islands, Puerto Rico, etc.
Customers are responsible for any additional charges (including brokerage fees, duties, and taxes) that may be incurred while shipping outside the continental United States.
Fenix Sol can ship to any street address. Orders cannot be delivered to PO boxes. Rural and / or military sites may not be accessible to our carriers. If our carriers are unable to deliver to your address, we will notify you and help arrange for you to pick up your product(s) at the shipper’s main terminal.
Shipment to residential addresses and lift gate may incur additional charges to be paid by the customer.
Shipment is via common carrier of Fenix Sol’s choice.
Damaged / Missing Items
Fenix Sol takes great care when packing your order. However, freight damage does occasionally occur during delivery and we must work with the carrier to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted.
If your order is damaged or items are missing and you did not note this on the delivery receipt, Fenix Sol cannot guarantee any compensation for damages. If any item or packaging is damaged or missing, you must do the following:
- Note it clearly on delivery receipt before signing
- Keep your copy of the delivery receipt
- Contact us within 24 hours
- Keep the damaged packing materials for inspection
We require pictures of the damaged items and packaging in order to process freight claim.
Fenix Sol will work with you to replace or repair any items that have been damaged in a timely manner.
Delivery Appointments
If your business hours do not fall within Monday – Friday, 8am – 5pm (general time frame for common carriers), we suggest requesting a delivery appointment if possible. If no one is available to sign for the delivery, there may be additional charges for redelivery. In the event that we are unable to collect the redelivery fee before carrier storage fees are applied, the items will be returned to the shipping location and processed as a standard return with the restocking fee and return shipping costs being applied to you.
If you require a time-specific delivery, additional fees may apply. Please provide a valid phone number during checkout so that your call before delivery does not delay your shipment.
Delivery Time
Fenix Sol is dedicated to shipping your order as fast as possible. We strive to have orders processed and ready to ship within 24-48 hours (Monday – Friday, 8am – 5pm, PST). Common carrier deliveries typically range from 1 to 10 days, depending on shipping lane.
All delivery times are estimates. We are not responsible for delays in shipment due to strikes, weather, or any other delay beyond our control.